Home Care / Home Support Policies & Procedures Pack

Build a stronger foundation for your home care or home support service with a comprehensive downloadable policy and procedure pack designed for care providers, start-ups, registered managers, compliance leads and business owners.

The Home Care / Home Support Policies & Procedures Pack brings together a wide range of operational documents to help you save time, improve consistency, support good governance and give your staff clear guidance on expected standards of practice.

This pack is suitable for providers delivering non-medical home support, personal care, domiciliary care, community care and medical home care services, depending on the documents selected, adapted and implemented within your organisation.

Each document should be reviewed and tailored to your service model, local legislation, regulator expectations, staff roles and internal procedures before use.

This section supports the day-to-day management, governance and accountability of your service.

Included documents:

• Client Concerns Policy
• Client Concerns Resolution
• Client Identifiers Policy
• Confidentiality Policy
• Respect in the Workplace Policy
• Staff Education and Training Policy
• Workplace Accommodation Policy
• Pet Care Policy
• Foot Care Policy
• Conflict of Interest Policy
• Termination of Employment Policy
• Client Safety Disclosure of Harm
• Collection Access Use and Disclosure of Information
• Community Engagement and Communication
• Contractor Requirements for Security and Privacy of Information and IT Resources
• Delegation of Authority
• Emergency Response Codes
• Ethics Framework
• Immediate and Ongoing Management of Serious Adverse Events
• Information Security and Privacy Safeguards
• Intellectual Property
• Information Classification
• Privacy Impact Assessments
• Quality Improvement
• Records Destruction
• Reporting of Clinical Adverse Events Close Calls and Hazards
• Risk Management
• Safe Disclosure and Whistleblowing
• Suicide Prevention and Management
• Transitory Records

These documents support safer working practices for staff delivering care in people's homes and community settings.

Included documents:

• Needle Stick Injury Policy
• Occupational Health and Safety Policy
• Managed Risk Agreement Policy
• Workplace Health and Safety Policy
• Working Alone Policy
• Workplace Violence Policy
• Workplace Issue Resolution Policy
• Occupational Exposure to Blood and Body Fluids
• Emergency Preparedness Policy
• Flood Emergency Procedure
• Triaging for Emergency Preparedness
• Equipment Preventative Maintenance
• Medical Equipment Procedure
• Preventive Maintenance

Structured documents for medication support, assistance, administration, reporting and safe handling.

Included documents:

• Client Self Administration of Medications Policy
• Medication Assistance Blister Pack System Policy
• Medication Assistance Training Policy
• Medication Delivery Policy
• Medication Errors Policy
• Medication Standards for HCA / PSW
• Medication Administration Policy
• Medication Administration Record
• Medication Incidents Form
• Eye Drops Policy
• Over the Counter Eye Medications Policy
• Administration of Narcotics / Controlled Medication
• Antimicrobial Stewardship
• Antipsychotics Policy
• Cytotoxic Medication Administration
• Ear Drops Policy
• Hazardous and Non-Hazardous Medication
• Medication Double Check
• Medication Reconciliation
• Nitro / Narcotic Transdermal Patch
• PRN Administration of Medications

Clear HR policies to set expectations for employees, managers and office staff.

Included documents:

• Absenteeism Policy
• Attendance Policy
• Anti-Racism Diversity and Inclusion Policy
• Code of Conduct Policy
• Collection Use and Disclosure of Photographs Video and Audio Recordings Policy
• Criminal Record Screening Policy
• Cultural Competency Policy
• Dress Code Policy
• Health Care Workers Immunisation Policy
• Immunisations of Health Care Workers Policy
• Orientation Policy
• Performance Appraisal Policy
• Payroll Policy and Procedure
• Office Staff Rest Periods Policy
• Live-In Caregiver Policy
• Missed Visits Policy
• Progressive Discipline Policy and Procedure
• Recruitment and Employment Practices
• Resignation Confirmation
• Sexual Harassment Policy
• Sick Time Policy
• Travel Expenses Policy
• Vacation Policy
• Leave of Absence Policy
• Employee Recognition Policy
• Employee Termination Checklist
• Exit Interview Form
• Confidentiality Agreement
• Communicable Disease Assessment
• Drug and Alcohol Policy including Smoking
• Screening Employees Policy

Helps providers define roles clearly and support structured recruitment.

Included documents:

• Job Description: Care Manager
• Job Description: Companion
• Job Description: Health Care Aide / PSW
• Job Description: Human Resources Manager
• Job Description: LPN
• Job Description: Scheduler
• Job Description: Marketing Manager
• Job Description: Preventative Maintenance
• Job Advertisement: HCA / PSW
• Job Advertisement: Scheduler
• Education Job Description

Documents supporting safe hygiene practice, infection prevention, reporting and waste management.

Included documents:

• Hand Hygiene Policy
• Hand Hygiene Procedure
• Universal Precautions Policy
• Guidelines for Reporting Infections
• MRSA Guidelines
• Waste Management Policy

These documents are provided as adaptable templates and general support materials. They are designed to support compliance preparation, governance and operational development, but they do not replace legal, clinical, regulatory or professional advice.

All policies, procedures, forms and templates should be reviewed and customised before use. Providers are responsible for ensuring that documents are suitable for their organisation, service model, local legislation, regulator requirements, professional standards and day-to-day practice.

Purchasing this pack does not guarantee registration, approval, accreditation, inspection outcomes or regulatory compliance. Proper implementation, staff training, record keeping, leadership oversight and ongoing review are essential.

This pack contains documents that may be suitable for both non-medical home support and medical home care providers. Not every document will apply to every service. Providers should select, adapt and implement the documents that are relevant to their service type, client group, staff responsibilities, scope of care and local regulatory requirements.

1. Purchase the Pack — Buy the full Home Care / Home Support Policies & Procedures Pack directly through our website.
2. Download Instantly — Once purchased, you can download the documents and begin reviewing them for your organisation.
3. Customise for Your Service — Edit the templates to reflect your company name, service type, staffing structure, procedures, local requirements and regulator expectations.
4. Implement With Your Team — Use the documents to guide staff training, internal processes, governance checks and day-to-day service delivery.
5. Book Tailored Support if Needed — If you need help adapting the documents to your service, you can book a consultation for additional support.

This pack is ideal for:

• New home care and home support providers setting up their service
• Domiciliary care and community support businesses
• Non-medical home support providers
• Medical home care providers
• Registered managers and care managers
• Compliance leads and quality assurance teams
• Care agencies preparing policies, procedures and staff guidance
• Providers reviewing or strengthening their existing documentation
• Organisations preparing for audits, inspections, accreditation or internal quality reviews

This section includes practical forms and supporting documents for recording, reporting and guiding staff practice.

Included documents:

• Post Fall Management Form
• Sleep Pattern Form
• Medication Incident Form
• Incident / Accident Report
• Fax Transmission Form
• HCA / PSW Skin Observation Guidelines
• Reporting Abuse
• Working in Home Care

These documents support quality assurance, internal monitoring and compliance preparation. They can be used to evidence structured systems, identify areas for improvement and support safer service delivery.

Included documents:

• Hand Hygiene Audit
• Medication Reconciliation Audit
• Quality Improvement Policy
• Risk Management Policy
• Reporting of Clinical Adverse Events Close Calls and Hazards
• Client Safety Disclosure of Harm
• Ethics Reporting Concern
• Ethics Worksheet