1. Refund & Cancellation Policy
All sales are final. Because our products and services — including compliance toolkits, policy packs, audit frameworks, and digital resources — are delivered digitally or as bespoke consultancy engagements, we do not offer refunds once access has been granted or work has commenced. If you have concerns about a purchase, please contact us at the earliest opportunity and we will endeavour to resolve the matter fairly.
2. Intellectual Property Rights
Unless otherwise indicated, all content on this website — including source code, databases, software, website designs, policies, procedures, audit tools, teaching materials, training resources, text, graphics, and logos (collectively, the "Content") — is the proprietary property of CCKE and is protected by copyright, trademark, and other intellectual property laws applicable in the United Kingdom and internationally.
The Content may not be reproduced, distributed, modified, or used for commercial purposes without the prior written consent of CCKE. Where this website contains links to third-party websites, CCKE accepts no responsibility for the content, accuracy, or practices of those external sites.
3. Use of Services
Our services are intended for professionals and organisations operating within health and social care, children's services, and related regulated sectors. By accessing our website or purchasing our products, you confirm that you are using our resources in a lawful and professional capacity.
4. No Guarantee of Outcomes
CCKE provides expert compliance consultancy, frameworks, and resources based on current regulatory standards including those set by Ofsted, the Care Quality Commission (CQC), and equivalent international bodies. However, we cannot guarantee specific regulatory outcomes, inspection results, or business success.
By using this website and the products and services offered, you accept personal responsibility for how you implement any guidance, policy, or framework provided. Results will vary depending on your organisation's individual circumstances, capacity, leadership, and operational context.
CCKE, its affiliates, partners, or licensors shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of, or inability to use, our content or services. Our aggregate liability to you shall not exceed the total amount paid by you for the specific product or service giving rise to the claim.
5. Confidentiality
Any bespoke materials, reports, or consultancy outputs produced for your organisation are confidential and intended solely for your use. CCKE will treat information shared by clients in the course of consultancy engagements with appropriate professional discretion.
6. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7. Changes to These Terms
CCKE reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website or services following any changes constitutes your acceptance of the revised terms.
8. Contact Us
If you have any questions about these Terms & Conditions, please contact us through the contact details provided on our website.